Complimentary Prescription Delivery Policy
At MONICOS PHARMACY, we are committed to making healthcare more convenient and accessible for our patients. As part of that commitment, we proudly offer complimentary prescription delivery services to eligible patients throughout our service area. Our goal is to help ensure patients receive their medications safely, efficiently, and with the personalized care and attention they deserve.Delivery Areas
Complimentary local delivery is available within the Greater Las Vegas area, including:
• Las Vegas
• North Las Vegas
• Henderson
• Pahrump
Shipping services are available within the State of Nevada upon request. Prescriptions cannot be shipped outside the State of Nevada and will only be mailed to an address verified by the patient or authorized representative.
Delivery Requirements
• A valid prescription must be submitted by a licensed provider either electronically, by fax, or by phone to the pharmacist on duty.
• Patients must maintain a valid phone number and verifiable delivery address.
• The patient or an authorized individual age 18 or older may be required to accept delivery.
• A signature may be required upon delivery as proof of receipt.
• A valid government-issued ID may be required.
• Certain prescriptions cannot be left unattended or delivered without a signature.
• Certain deliveries may be made by scheduled appointment only.
Delivery Procedures and Expectations
Standard delivery hours are between 12:00 PM and 8:00 PM. Deliveries generally begin at 12:00 PM.
Prescriptions received before 12:00 PM may qualify for same-day delivery if:
• Medication is in stock
• Insurance processing or payment arrangements have been completed
• Pharmacy staff can safely prepare the prescription in a timely manner
• Delivery driver capacity permits
Exceptions may apply in certain circumstances, including:
• Antibiotics
• Hospital discharges
• Other case exceptions
Prescriptions received after 12:00 PM or after normal business hours will generally be delivered the next business day.
Out-of-stock medications will be delivered once inventory becomes available and may be delivered the next business day.
Refrigerated Medications
For refrigerated medications:
• Pharmacy staff will contact the patient to coordinate delivery timing.
• An individual must be present during the scheduled delivery window to help maintain medication integrity.
Standard Deliveries
For medications not requiring special handling, delivery may be coordinated to a designated drop-off location approved by the patient, including:
• Front door
• Side entrance
• Other approved location
Proof of delivery may include a signature and/or photo confirmation. Patients are encouraged to promptly retrieve delivered medications to avoid loss, theft, damage, or reduced medication effectiveness.
To obtain uninterrupted delivery service, patients must promptly update the pharmacy regarding any changes in address, gate codes, phone number, or insurance information.
Controlled Substances
Certain medications, including many controlled substances such as opioids, may not qualify for shipping services. Controlled substance prescriptions that do qualify for delivery must comply with all applicable federal and Nevada State laws and delivery requirements.
Controlled substance prescriptions must be electronically prescribed per Nevada State law.
For qualifying controlled substance deliveries:
• The patient or authorized individual age 18 or older must be present.
• A signature is required upon delivery.
• A valid government-issued ID is required.
• Deliveries are made by scheduled appointment only.
Exceptions may apply for assisted living facilities, nursing homes, and hospice patients in accordance with applicable laws and pharmacy policies.
Refill and New Prescription Requests
Please allow at least 24 hours notice for refill delivery requests to allow time for:
• Insurance verification
• Prescription processing
• Provider communication, if needed
• Delivery scheduling
New prescriptions must be:
• Electronically prescribed by a healthcare provider, or
• Delivered directly to the pharmacy when permitted by law.
A member of our pharmacy staff may contact patients regarding delivery scheduling and/or order clarification.
Redelivery Policy
MONICOS PHARMACY will make an initial delivery attempt as scheduled. If delivery cannot be completed, a second delivery attempt may be made on the next business day.
After two unsuccessful delivery attempts, delivery fees may apply and must be paid prior to any further delivery attempts. Continued unsuccessful delivery attempts may require the patient to pick up prescriptions directly from the pharmacy and may result in suspension or discontinuation of complimentary delivery services.
Payment Policy
In accordance with federal regulations and insurance requirements, pharmacy staff are not permitted to waive copayments. Pharmacy staff will inform patients of copays and balances prior to delivery.
Copayments and outstanding balances must be paid prior to delivery.
Accepted payment methods include:
• Credit or debit card on file
• FSA/HSA cards
• Cash on delivery (C.O.D.)
Patients are encouraged to maintain a payment method on file to help avoid delivery delays.
Third-Party Transportation Providers
Third-party transportation providers utilized by MONICOS PHARMACY are not responsible for prescription accuracy, medication selection, dispensing decisions, clinical outcomes, physician instructions, or healthcare treatment decisions related to medications dispensed by the pharmacy.
Delivery Conditions and Limitations
Patients acknowledge delivery schedules may be affected by weather conditions, traffic delays, patient availability, safety concerns, operational limitations, or circumstances beyond the reasonable control of MONICOS PHARMACY or its authorized transportation providers.
While every effort is made to provide timely service, exact delivery times cannot be guaranteed.
Policy Changes and Updates
MONICOS PHARMACY reserves the right to modify, revise, suspend, or discontinue this Delivery Policy and related services at any time, with or without prior notice, as permitted by applicable law.
Changes may be made to ensure compliance with federal and state regulations, insurance requirements, operational needs, or patient safety standards. The most current version of this policy will be maintained by the pharmacy and made available upon request.
If you have any questions regarding this Delivery Policy or require clarification, please contact MONICOS PHARMACY.